The Technical Writer/Business Analyst reports to the company’s Business Unit Head of Technology.

The Technical Writer/Business Analyst will be working in a team focusing on core development and implementation of web and mobile solution development for their products. This is a fantastic opportunity for a bright graduate to enter a Technical Writer/Business Analyst role with a fast-paced and dynamic team.

As a Technical Writer/Business Analyst you will be solving & documenting technical problems and gathering & writing up requirements.


  • University degree in Computer Science, Engineering or equivalent preferred
  • Proven working experience in technical writing of software documentation

Required Skills

  • Ability to deliver high-quality documentation paying attention to detail.
  • Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
  • Excellent written and presentation skills in English.
  • Strong working knowledge of Google Docs / Google Sheets / Microsoft Office.
  • Basic familiarity with the SDLC, Agile Scrum Methodology, and Behavior-Driven Development.

Job Responsibilities

  • Producing high-quality documentation that is appropriate for its intended audience
  • Working with internal teams on product and documentation requirements
  • Writing easy-to-understand user interface text, online help and developer guides
  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture