Job Description
As a Consultant Client Success Manager (CSM), your role focuses on optimizing lead generation systems and building strong client relationships to drive sales conversions.
- Build and optimize lead generation systems and processes to increase lead-to-sales conversion;
- Generate leads and build relationships by identifying and targeting potential customers through various channels;
- Collect and analyze data to identify industry trends and the changing needs of consumer behavior;
- Proactively remain connected to clients and maintain updated knowledge of clients’ businesses, products/services, and markets to assess new search opportunities and ensure all viable clients are engaged;
- Collaborate with other departments to resolve customer issues and improve the overall customer experience.
- Manage incoming leads using different channels and work closely with other units and the Head of Operations to convert them into clients.
Minimum Qualifications
- Candidates must possess at least Advertising/Media, Journalism, Linguistics/Languages, Mass Communications, Marketing, or equivalent.
- Preferably with at least 2 years of working experience in client/account management in the digital marketing and/or technology industry.
- Proficiency in utilizing Microsoft Excel and Google Sheets is essential for this role.
- Strong professional written and verbal communication skills
- Knowledgeable in Social Media platforms, tools, and analytics software
Working at Propelrr
Find out what our team members have to say about their work at Propelrr.
Find out what our team members have to say about their work at Propelrr.
